Warranty Information
Protect your investment with our comprehensive warranty options for pre-owned gym equipment, backed by our nationwide network of certified technicians.
Standard Warranty Information
Each certification level comes with a different standard warranty period, providing basic protection for your pre-owned equipment.
Understanding Pre-Owned Equipment Warranties
Unlike new gym equipment that typically comes with 3-5 year warranties, pre-owned equipment warranties are generally shorter due to the equipment's age and previous usage. Original manufacturer warranties usually do not transfer to second owners, which is why our certification program includes standardized warranty coverage to protect your investment.
All warranties through PreOwnedGym.com are backed by our network of certified technicians and service providers, ensuring you receive professional support if issues arise.
Platinum Certified
Premium Protection
Our highest level of certification includes comprehensive warranty coverage for equipment that's in like-new condition.
- 1-year parts and labor warranty
- Covers all mechanical and electrical components
- Includes on-site service for larger equipment
- Priority service response (within 48 hours)
- Transferable if you sell the equipment
Gold Certified
Extended Coverage
Gold certified equipment comes with substantial warranty coverage for high-quality pre-owned equipment.
- 180-day parts and labor warranty
- Covers all critical mechanical and electrical components
- Includes on-site service for larger equipment
- Standard service response (within 72 hours)
- Non-transferable warranty
Silver Certified
Basic Protection
Silver certified equipment includes essential coverage for reliable pre-owned gym equipment.
- 90-day parts and labor warranty
- Covers major mechanical and electrical components
- Includes on-site service for larger equipment
- Standard service response (within 5 business days)
- Non-transferable warranty
Bronze Certified
Limited Coverage
Bronze certified equipment includes minimal warranty coverage for budget-friendly equipment.
- 30-day parts and labor warranty
- Covers major mechanical components only
- On-site service available for additional fee
- Standard service response (within 7 business days)
- Non-transferable warranty
As-Is Equipment
No Standard Coverage
As-Is equipment does not include a standard warranty, but you can purchase optional coverage separately.
- No included warranty coverage
- Optional warranty available for purchase
- Basic safety check completed
- Service available on time and materials basis
- Access to our service network
Extended Protection Plans
Extend your warranty coverage beyond the standard period with our comprehensive protection plans.
Why Consider Extended Protection?
Our extended protection plans provide additional peace of mind beyond the standard warranty periods. These plans are particularly valuable for commercial settings where equipment undergoes heavy use, or for high-value equipment where repair costs can be significant.
All extended protection plans are backed by our nationwide network of certified technicians, ensuring professional service when you need it. Plans can be purchased at checkout when buying equipment or added later for equipment you already own.
Basic Plan
Essential Coverage
From $99
Price varies based on equipment type and value
- Extends warranty by additional 6 months
- Covers major mechanical components
- Parts and labor included
- Standard service response time
- $99 service call fee per incident
Premium Plan
Most Popular
From $199
Price varies based on equipment type and value
- Extends warranty by additional 12 months
- Covers all mechanical and electrical components
- Parts and labor included
- Priority service response (48-72 hours)
- $49 service call fee per incident
Elite Plan
Complete Protection
From $299
Price varies based on equipment type and value
- Extends warranty by additional 24 months
- Covers all components including wear items
- Parts and labor included
- VIP service response (24-48 hours)
- No service call fees
- Annual preventative maintenance included
Coverage Comparison
Compare what's covered under our different warranty options to find the right level of protection for your equipment.
| Component/Feature | Standard Warranty | Basic Plan | Premium Plan | Elite Plan |
|---|---|---|---|---|
| Motor/Drive System | ||||
| Control Board/Electronics | ||||
| Frame/Structural Components | ||||
| Bearings/Bushings | ||||
| Pulleys/Cables | ||||
| Console/Display | ||||
| Belts/Decks | ||||
| Upholstery/Pads | ||||
| Preventative Maintenance | ||||
| Commercial Use Coverage |
What's Not Covered
While our warranty options provide comprehensive coverage, certain conditions and situations are not covered:
- Damage from improper use, abuse, or accidents
- Cosmetic damage that doesn't affect functionality
- Damage from natural disasters or power surges
- Unauthorized modifications or repairs
- Normal wear and tear (except in Elite Plan)
- Consumables like lubricants (except in Elite Plan)
Our Service Provider Network
All warranties are backed by our nationwide network of certified service providers. We've partnered with the best fitness equipment technicians across the country to ensure professional service no matter where you're located.
- Over 500 certified technicians nationwide
- Factory-trained specialists for major brands
- Extensive parts inventory for rapid repairs
- Guaranteed service windows based on your plan
- Digital service records maintained in GymSpotter.AI
How to File a Warranty Claim
Our streamlined process makes it easy to get your equipment fixed when you need service.
Submit Claim Online
Log into your PreOwnedGym.com account and access the warranty section. Enter your equipment details and describe the issue you're experiencing.
Verification
Our team verifies your warranty coverage and may contact you for additional information or troubleshooting steps to resolve simple issues remotely.
Service Scheduling
Once verified, we'll match you with a certified service provider in your area and schedule a service appointment within your plan's response time window.
Technician Visit
The technician will diagnose the issue and perform repairs on-site when possible. For complex repairs, parts may need to be ordered.
Follow-Up
After the repair is completed, we'll follow up to ensure your equipment is functioning properly and update your equipment's service history in GymSpotter.AI.
Frequently Asked Questions
Answers to common questions about our warranty options and service process.
Can I purchase an extended warranty for equipment not bought on PreOwnedGym.com?
Yes, we offer warranty coverage for equipment not purchased through our platform. However, the equipment must first undergo an inspection by one of our certified technicians to verify its condition and eligibility. Inspection fees range from $75-$150 depending on equipment type and location, but this fee is credited toward your warranty purchase if you proceed with coverage. Not all equipment will qualify for extended warranty coverage, particularly if it's very old or in poor condition.
When should I purchase an extended warranty?
The best time to purchase an extended warranty is at the time of equipment purchase when you have the most options available. For equipment already covered by a standard warranty, you can purchase an extended plan at any point before the standard warranty expires. If you wait until after the standard warranty expires, the equipment will need to be inspected before qualifying for coverage, and some options may no longer be available. For commercial facilities, we recommend extended coverage for any equipment that will see heavy usage.
How are warranty costs determined?
Warranty costs are calculated based on several factors, including:
- Equipment type and complexity (treadmills cost more than weight benches)
- Original equipment value and replacement cost
- Equipment age and certification level
- Coverage level and duration
- Intended usage (residential vs. commercial)
For most cardio equipment, plan costs range from 10-15% of the equipment's current value for comprehensive coverage. Strength equipment typically costs less to cover due to fewer electronic components and moving parts.
Do you offer multi-equipment discounts?
Yes, we offer tiered discounts when purchasing warranty coverage for multiple pieces of equipment:
- 2-4 pieces: 10% discount
- 5-9 pieces: 15% discount
- 10+ pieces: 20% discount
For commercial facilities with large equipment inventories, we offer customized facility-wide service plans that may be more cost-effective than individual equipment warranties. Contact our commercial division for a customized quote.
What if I need service in a remote location?
Our service network covers all 50 states, but response times may be longer in remote areas. Before purchasing equipment or warranty coverage, you can check technician availability in your area through our website. In locations where we don't have a local technician, we offer three options:
- Travel coverage: We'll cover the travel costs for the nearest technician (may extend response time)
- Shipment option: Smaller equipment can be shipped to a service center (we cover shipping)
- DIY repair: For capable customers, we can ship parts with video instructions and phone support
Additional fees may apply for remote service locations, which will be disclosed before warranty purchase.
Are warranties transferable if I sell my equipment?
Transferability depends on the warranty level:
- Platinum Certified Standard Warranty: Fully transferable at no additional cost
- Gold, Silver, Bronze Standard Warranties: Non-transferable
- Elite Extended Plan: Transferable with a $49 transfer fee
- Premium Extended Plan: Transferable with a $79 transfer fee
- Basic Extended Plan: Non-transferable
To transfer an eligible warranty, the new owner must create a PreOwnedGym.com account, and you'll need to submit a transfer request through your account. The equipment's warranty history and coverage will then be linked to the new owner's account.
Protect Your Fitness Investment
Whether you've already purchased equipment or are planning to, our warranty options provide peace of mind and protection for your fitness investment.